Information we collect and why
For the Home collects information needed to manage orders and support customers. This can include your name, contact details, billing and delivery addresses, custom measurements, order history, payment confirmation, and messages. The site may also collect IP address, device details, and security
or cookie data to operate and protect the store.
We use this information to process payments, deliver orders, provide support, prevent fraud, and meet legal duties. We ask for meaningful consent where required. We do not sell personal information or make optional marketing consent a condition of purchase.
Payments, service providers and overseas processing
Payment providers process card details. The store is to retain payment confirmation and necessary transaction references, not full card numbers. We share only the information needed by providers helping with payments, delivery, hosting, security, and communications, or as law permits or requires.
Some providers or authorized support staff may process information outside Canada. Foreign courts, law enforcement, or other authorities may access it under local law. We remain responsible for protecting information under our control and use contractual and other safeguards. Contact our privacy lead through Contact Us for details about service providers and overseas processing.
How long we keep information
We keep personal information only as long as needed for the purposes above and legal obligations. Tax and accounting records are generally kept for six years from the end of the last tax year they relate to; some records must be kept longer. Other information is deleted or anonymized when no longer needed, subject to lawful retention requirements. We use reasonable safeguards and limit access to authorized people.
Your privacy choices and rights
You may request access to your personal information, correction of errors, or withdrawal of consent, subject to legal or contractual restrictions. We may verify your identity. We normally respond to access requests within 30 calendar days and explain any lawful extension. Some records must be kept even after an account is closed.
For questions or complaints, use Contact Us and write “Privacy request”. Our designated privacy lead will respond. You may also complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Cookies and marketing
Necessary cookies help the cart, checkout, sign-in, and security work. Optional analytics or advertising tools, if added, will be explained before use and controlled through cookie choices where required. You may change optional choices or use browser cookie controls; blocking necessary cookies may affect shopping.
Marketing emails require your agreement under our store policy and include an unsubscribe option. We stop promotional messages without delay and within 10 business days after an unsubscribe request. Essential order messages may still be sent. We will post policy updates and seek new consent when required.