Ready-to-ship products
If you change your mind, contact us within 30 calendar days after delivery. Items must be unused, unwashed, unopened, and in their original product packaging. Opening the outer courier box does not make an item ineligible. This policy does not cover items damaged through misuse.
Contact us through the Contact Us page with your order number and the item you wish to return. We will give you return instructions and the correct return address. Please do not send items to a warehouse or manufacturer without checking with us first. This request process does not limit a legal right to cancel.
Return costs and refunds
For an accepted change-of-mind return, you pay return postage. Original delivery charges are not refunded. We do not charge a restocking fee. We will issue the item-price refund and applicable tax to the original payment method within 10 business days after receiving and checking the return. Your payment provider may need extra time to display it.
If the item is faulty, damaged on arrival, or different from what you ordered, contact us as soon asreasonably possible. Include your order number and photos if available. We will arrange an appropriate remedy under applicable law and pay reasonable return costs where the problem is our responsibility.
The unopened condition and 30-day change-of-mind limit do not restrict these legal rights.
Custom bedding
Custom bedding is made to your measurements and choices. Please check the final order details before confirming them. Contact us promptly if you need a change. Once production begins, we do not accept change-of-mind returns or cancellations. This does not exclude rights for defects, incorrect goods,
misrepresentation, late delivery, or any other right under applicable law.
Legal cancellations and refunds
Where Ontario law gives you a right to cancel, we will refund all amounts required by law within 15 calendar days after receiving a valid cancellation notice, or within any shorter period required by applicable law. We will follow the legal rules for collecting or returning goods. A statutory refund will not
be delayed by our ordinary return inspection process.
To give notice, use our Contact Us form or the business contact details shown in your order confirmation. Keep a copy. These methods do not exclude other legally valid ways of giving notice. If the issue is not resolved, you may contact Consumer Protection Ontario. Nothing in this policy removes a mandatory consumer right.