Products, prices and placing an order
Prices are in Canadian dollars. Product pages describe the size, material, colour, and items included. Screen colours can vary, but this does not excuse an incorrect or misleading description. Prices may change for future orders. We will not increase an agreed order price without your agreement.
Before payment, you can review the products, custom options, delivery details, item prices, tax, shipping, and total. You can correct mistakes or decline the order. We will send an email copy of your agreement that you can save or print, including the date and your order details, within 15 days of purchase.
If we cannot fulfil an order or discover a material error, we will contact you promptly. You may accept aproposed correction or receive a refund where the order cannot proceed. We will not substitute products or add charges without your agreement.
Custom orders and delivery
We confirm your measurements, options, price, and delivery arrangements before production. Normal custom production takes 15 to 21 days after details are confirmed; shipping time is extra. The actual delivery date or agreed delivery window will be stated before purchase and in the order agreement.
If delivery is more than 30 days after the agreed delivery date, Ontario law may allow you to cancel before accepting late delivery. If no delivery date was specified, this right generally arises 30 days after the agreement. Agreeing to a revised date or accepting late delivery can affect this right. Contact us promptly about a delay.
Ontario online purchase rights
For applicable Ontario internet agreements over $50, you may cancel until seven days after receiving the agreement if required information was not disclosed or you were not given the required chance to accept, decline, or correct errors. If we fail to provide a compliant written agreement, you may cancel within 30 days after entering it. Other legal remedies may also apply.
Our Returns and Refunds Policy explains ordinary returns and statutory refunds. Goods must meet applicable legal quality and description requirements. Custom-product and hygiene restrictions do not remove mandatory rights.
Applicable law and contacting us
Ontario law and applicable federal Canadian law govern these terms, subject to mandatory protections that apply where you live. Nothing here requires you to waive legal warranties, court remedies, or other non-waivable rights. No term limits rights for fraud, misrepresentation, or other matters that law does not allow us to exclude.
For order help, return requests, or complaints, use Contact Us or the contact details in your order confirmation. Changes to these terms apply to future orders; the terms provided with your order continue to govern that order unless law or a valid agreement provides otherwise.